At Raza Organic Herbs, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

1. Eligibility for Returns We accept returns under the following conditions:

The item must be unused, sealed, and in its original packaging. The return request must be made within 7 days of receiving the product. Only products purchased directly from razaorganicherbals.com are eligible for returns.

2. Non-Returnable Items For hygiene and safety reasons, we do not accept returns for:

Opened or used products. Items without original packaging. Gift cards and promotional items.

3. Return Process To initiate a return:
Contact us at info@razaorganicherbals.com or +92 316 2009513 with your order details. We will guide you through the return process. Ship the item back to us at the provided address. Return shipping costs must be covered by the customer. Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

4. Refund Policy Approved refunds will be processed within 5-7 business days after the return is received. Refunds will be issued to the original payment method or as store credit. Shipping costs (if any) are non-refundable.

5. Exchange Policy We do not offer direct exchanges. If you need a different product, please return the original item and place a new order.

6. Damaged or Incorrect Products If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange for a replacement at no extra cost.

7. Contact Us For any return or refund inquiries, reach out to us: 📧 info@razaorganicherbals.com 📞 +92 316 2009513

Thank you for choosing Raza Organic Herbs – Your trusted herbal brand in Pakistan!